Contact & Support
Secure, account-based assistance without publishing a home address
Use secure account support
Sign in and open Account & Tracking to send an order, shipping, payment, account or privacy message. This connects the request to the correct customer record and reduces impersonation and payment scams.
Include
- Your order number when the question concerns an order.
- A short description of the issue and the result you need.
- For shipping damage, clear photographs of the outer package, label and contents.
Never send your password, authenticator code, full bank information, payment login or medical records.
Account access
Use “Reset password” in the account area. Confirmation and reset messages are sent only through the email address entered for the account. Support will never ask for your password or one-time authenticator code.
Payment safety
Payment instructions appear only inside a signed-in account after an order is approved and marked “Awaiting payment.” Verify the recipient name before sending. Do not rely on payment instructions sent by an unknown social-media account, text message or unsolicited email.
No public location
No home address, public retail counter, walk-in pickup location or public return address is provided. VEALLOGISTICS&TRANSPORT LLC may assist with authorized payment processing, shipping and fulfillment, but customer support remains through the Doughboy account portal.